Politique de remboursement

PureClo – Return & Refund Policy

Last Updated: February 25, 2026

Store Name: PureClo

Customer Support: contact@pureclo.com

 

 

 

1. Agreement to Terms

 


By placing an order with PureClo, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.


These terms form part of a legally binding agreement between the customer and PureClo.

 

 

 

2. Customer Responsibility

 


By completing checkout, the customer confirms:

 

  • All billing and shipping details are accurate;

  • The delivery address is secure and accessible;

  • The customer understands and accepts estimated delivery timeframes;

  • The customer accepts responsibility for packages delivered to the provided address.

 


PureClo is not responsible for:

 

  • Incorrect or incomplete addresses;

  • Delivery delays caused by customs or carriers;

  • Theft or loss after confirmed delivery.

 

 

 

 

3. Delivery & Proof of Fulfilment

 


Delivery is considered complete when:

 

  • Carrier tracking confirms delivery; and/or

  • The parcel is marked delivered to a safe place (porch, mailbox, reception, neighbour, etc.).

 


Carrier confirmation constitutes valid proof of fulfilment.


Once marked as delivered, PureClo bears no liability for:

 

  • Theft;

  • Misplacement;

  • Damage occurring after delivery;

  • Third-party retrieval.

 


Customers are responsible for ensuring the security of their delivery location.

 

 

 

4. Exchanges (7 Calendar Days – Strict)

 


Exchange requests must be submitted within 7 calendar days of confirmed delivery.


To qualify:

 

  • Item must be unworn, unused, unwashed;

  • Tags must remain attached;

  • Item must be in original packaging;

  • Product must be suitable for resale;

  • Clear proof of condition must be provided if requested.

 


Failure to meet any condition voids exchange eligibility.


Customers are responsible for return shipping costs.


We do not offer direct exchanges.

Approved exchanges will be processed as store credit or replacement at our discretion.

 

 

 

5. Returns (7 Calendar Days – Strict)

 


Return requests must be submitted within 7 calendar days of confirmed delivery.


To qualify:

 

  • Item must be unused and in original condition;

  • Tags must remain attached;

  • Proof of shipment with tracking is mandatory;

  • Item must be suitable for resale.

 


Returns sent without authorization will be refused.

 

 

 

6. Late Return Requests

 


Requests submitted after the 7-day period are automatically ineligible.


PureClo may review late requests solely at its discretion.

Approval of one exception does not create precedent or future entitlement.

 

 

 

7. Non-Returnable Items

 


The following items are strictly non-returnable:

 

  • Final Sale or Clearance items;

  • Underwear, socks, or hygiene products;

  • Worn, washed, altered, or damaged items;

  • Items returned outside the policy window;

  • Items without prior approval;

  • Items returned without tracking proof.

 


Rejected returns may be destroyed without refund.

 

 

 

8. Return Shipping Liability

 


Customers are responsible for:

 

  • Return shipping costs;

  • Customs duties;

  • Import taxes;

  • Carrier fees;

  • Any additional charges related to return transport.

 


PureClo is not liable for:

 

  • Lost returns without valid tracking;

  • Seized returns by customs;

  • Damaged returns in transit.

 


Proof of shipment must be retained until confirmed received.

 

 

 

9. Refund Processing

 


Refunds:

 

  • Are issued only after inspection;

  • Are processed within 5–10 business days;

  • Are issued to the original payment method only.

 


Shipping fees, customs duties, processing fees, and payment provider fees are non-refundable unless legally required.


Refund approval is contingent upon strict compliance with this policy.

 

 

 

10. Lost or Delayed Packages

 


Delivery timeframes are estimates.


Packages are considered lost only if officially declared lost by the carrier.


Packages marked “Delivered” are not considered lost.


PureClo is not liable for delivery delays caused by:

 

  • Customs inspections;

  • Carrier operational delays;

  • Weather events;

  • Force majeure.

 

 

 

 

11. Fraud Prevention & Chargeback Abuse

 


PureClo actively monitors transactions for fraud prevention.


We reserve the right to dispute chargebacks when:

 

  • Tracking confirms delivery;

  • Billing and shipping details match;

  • IP location corresponds to billing country;

  • Multiple orders were placed under the same account;

  • The transaction was verified or authenticated.

 


Initiating a chargeback without first contacting customer support may be considered abuse of buyer protection systems.


PureClo reserves the right to submit all relevant order, tracking, IP, and fraud screening data to payment processors and banks.

 

 

 

12. Limitation of Liability

 


To the fullest extent permitted by law, PureClo shall not be liable for:

 

  • Indirect or consequential damages;

  • Loss after confirmed delivery;

  • Address errors provided by the customer;

  • Delays caused by third parties;

  • Bank processing times.

 


Maximum liability shall not exceed the purchase price paid.

 

 

 

13. Refusal of Service

 


PureClo reserves the right to:

 

  • Refuse returns;

  • Refuse exchanges;

  • Cancel orders;

  • Restrict future purchases;

  • Deny service in cases of suspected abuse or fraud.

 

 

 

 

14. Policy Updates

 


PureClo may update this policy at any time without prior notice.


Continued use of our website constitutes acceptance of any modifications.